Privacy Policy
Privacy Policy
Last Updated: 14/07/2026
Merlin Outdoor Apparel is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit www.merlinoutdoor.com or purchase products from us.
1. Who We Are
Merlin Outdoor Apparel is operated by a sole trader.
Business Name:
Merlin Outdoor Apparel
Business Address:
4a Sentry Lane, Mallusk, BT36 4XX, Northern Ireland
Email:
info@merlinoutdoor.com
Website:
www.merlinoutdoor.com
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
When placing an order or contacting us, we may collect:
-
Full name
-
Billing address
-
Delivery address
-
Email address
-
Telephone number (if provided)
-
Order history
Payment Information
Payments are processed securely through our payment providers.
We do not store your full payment card details.
Payment information is processed securely by our payment service providers.
Website Usage Information
When you browse our website, we may automatically collect:
-
IP address
-
Browser type
-
Device information
-
Pages visited
-
Time spent on the website
-
Referring website
-
General location information (country or region)
This information helps us improve our website and customer experience.
3. How We Use Your Information
We use your information to:
-
Process and fulfil your orders
-
Deliver your purchases
-
Respond to enquiries
-
Provide customer support
-
Process returns or refunds
-
Prevent fraud
-
Improve our website
-
Comply with legal obligations
-
Send marketing communications where you have chosen to receive them
We will only use your information where we have a lawful basis to do so.
4. Legal Basis for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
-
Performance of a contract
-
Compliance with legal obligations
-
Legitimate business interests
-
Your consent (where required)
5. Marketing
If you choose to subscribe to our newsletter or marketing emails, we may send you:
-
Product launches
-
Promotions
-
News
-
Special offers
You may unsubscribe at any time by:
-
Clicking the unsubscribe link in our emails, or
-
Contacting us at:
We will never send marketing emails if you have opted out.
6. Sharing Your Information
We only share your information where necessary.
This may include:
-
Payment providers
-
Delivery and courier companies
-
Website hosting providers
-
IT service providers
-
Professional advisers
-
Government authorities where legally required
We do not sell your personal information to third parties.
7. International Transfers
We primarily process your information within the United Kingdom.
Some of our service providers may process information outside the UK where appropriate safeguards are in place to protect your personal data.
8. Data Retention
We only keep personal information for as long as necessary.
This includes retaining information to:
-
Complete your order
-
Meet legal and tax obligations
-
Resolve disputes
-
Prevent fraud
When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
You have the right to:
-
Access your personal information
-
Correct inaccurate information
-
Request deletion of your information
-
Restrict processing
-
Object to processing
-
Request a copy of your information
-
Withdraw consent where consent is relied upon
To exercise your rights, please contact:
10. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
-
Remember your preferences
-
Improve website performance
-
Analyse visitor behaviour
-
Provide essential website functionality
You may control or disable cookies through your browser settings.
Where legally required, we will ask for your consent before placing non-essential cookies on your device.
Please see our Cookie Policy for further information.
11. Security
We take reasonable technical and organisational measures to protect your personal information.
While no online system can guarantee complete security, we continually work to safeguard the information you provide.
12. Children's Privacy
Our website and products are intended for individuals aged 18 years and over.
We do not knowingly collect personal information from children under 18.
If we become aware that we have collected such information, we will delete it promptly.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Merlin Outdoor Apparel
Business Address:
4a Sentry Lane, Mallusk, BT36 4XX, Northern Ireland
Email:
Website:
16. Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.
If you remain dissatisfied, you have the right to lodge a complaint with the relevant data protection authority.
For customers in the United Kingdom:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 1113
Customers in the Republic of Ireland may also contact the Data Protection Commission (DPC) if applicable.