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Merlin Outdoor Apparel Last updated: July 2026

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Who we are

Merlin Outdoor is a sole trader business trading under the name Merlin Outdoor and Merlin Outdoor Apparel, owned and operated by Jordan Nesbitt.

Trading address: 4a Sentry Lane, Mallusk, BT36 4XX, Northern Ireland

Email: info@merlinoutdoor.com Website: merlinoutdoor.com

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1. Agreement to these terms

By visiting merlinoutdoor.com or placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before purchasing.

If you do not agree to these terms, please do not use this website or place an order.

These terms apply to all products sold through merlinoutdoor.com and may be updated from time to time. The version in place at the time of your order will apply to that order.

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2. Eligibility

To place an order with Merlin Outdoor, you must:

• Be at least 18 years of age

• Be a consumer purchasing for personal use, not for resale or commercial purposes

• Provide accurate and complete information at checkout

By placing an order, you confirm that you meet these requirements.

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3. Our products

We take care to describe and photograph our products as accurately as possible. However, please be aware that:

• Colours may appear slightly different on different screens due to display settings

• Product dimensions and weights are approximate

• Product descriptions and specifications may be updated without prior notice

• Limited run products are subject to availability and may not be restocked

If you have a question about a product before purchasing, please contact us at info@merlinoutdoor.com and we will be happy to help.

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4. Placing an order

When you place an order on merlinoutdoor.com, you are making an offer to purchase the item(s) at the price shown, subject to these terms.

Order confirmation: After placing an order you will receive an automated order confirmation email. This email is an acknowledgement that we have received your order — it does not constitute acceptance of your offer or form a binding contract.

Contract formation: A binding contract between you and Merlin Outdoor is formed only when we dispatch your order and send you a shipping confirmation email containing your tracking number. We reserve the right to refuse or cancel any order before dispatch, in which case a full refund will be issued promptly.

We may be unable to accept an order if:

• The product is out of stock or no longer available

• We are unable to verify your payment

• There has been a pricing or product description error

• We are unable to deliver to your location

If we cannot fulfil your order for any reason, we will contact you by email and issue a full refund.

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5. Pricing and payment

All prices on merlinoutdoor.com are displayed in British pounds sterling (GBP) and are inclusive of any applicable taxes unless otherwise stated.

Delivery charges are shown separately at checkout. The total price you see before confirming your order, including delivery, is the full amount you will be charged.

We accept payment by major credit and debit cards and PayPal. Payment is taken at the point of order. We do not store your full payment card details.

We make every effort to ensure prices are accurate. In the event of a pricing error, we will contact you before processing your order and give you the option to proceed at the correct price or cancel for a full refund.

We do not apply surcharges for any payment method.

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6. Delivery

We aim to dispatch all orders within 1–3 business days of payment being confirmed. Delivery times and costs are set out in full in our Shipping Policy, which forms part of these terms.

Risk in the products passes to you when they are delivered to the address you provided at checkout. If you provide an incorrect delivery address and the order cannot be recovered, we cannot accept responsibility for the loss.

In the unlikely event that your order is lost in transit, please contact us and we will investigate with the carrier on your behalf.

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7. Your right to cancel

As a consumer purchasing online, you have the right to cancel your order under the Consumer Contracts Regulations 2013.

You may cancel your order within 14 days of receiving your goods, for any reason, without giving an explanation.

To cancel, notify us in writing at info@merlinoutdoor.com within the 14-day cancellation window. You then have a further 14 days to return the goods to us.

Full details of how to return items and receive a refund are set out in our Returns and Refund Policy, which forms part of these terms.

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8. Returns and refunds

Our full Returns and Refund Policy is available at merlinoutdoor.com/returns and is incorporated into these terms by reference.

In summary:

• You have 14 days from receipt of goods to notify us of a cancellation

• Items must be returned unworn, unwashed, and in original condition with tags attached

• Refunds are processed within 14 days of receiving returned goods

• Faulty or incorrect items will be dealt with in accordance with the Consumer Rights Act 2015

Your statutory rights as a consumer are not affected by our returns policy.

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9. Faulty goods and your legal rights

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

If your item is faulty or not as described:

• Within 30 days of delivery: you are entitled to a full refund

• Between 30 days and 6 months: you are entitled to a repair or replacement; if neither is possible, a full or partial refund

• After 6 months: you may still have rights, though the burden of proof shifts

To report a faulty item, contact us at info@merlinoutdoor.com with your order number, a description of the fault, and a photograph where possible. We will cover any return postage costs for faulty goods.

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10. Limitation of liability

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded or limited by UK law

Subject to the above, our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

We are not liable for:

• Any indirect or consequential loss

• Loss of profit, revenue, or anticipated savings

• Loss arising from events outside our reasonable control (see Force Majeure below)

We do not exclude or limit any rights you have as a consumer under UK law.

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11. Force majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to: acts of God, extreme weather, postal or carrier delays, industrial action, government restrictions, or interruptions to power or communications.

In such circumstances we will contact you as soon as possible and work to resolve the situation. If we are unable to fulfil your order within a reasonable timeframe, you will be entitled to cancel and receive a full refund.

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12. Intellectual property

All content on merlinoutdoor.com — including but not limited to text, images, photographs, videos, the Merlin Outdoor logo, and the Merlin Outdoor Apparel branding — is the property of Merlin Outdoor and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent.

Nothing in these terms grants you any rights in our brand name, logo, or any other intellectual property.

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13. Website use

By using merlinoutdoor.com you agree not to:

• Use the website for any unlawful purpose

• Attempt to gain unauthorised access to any part of the website or its related systems

• Upload or transmit any harmful, offensive, or disruptive content

• Use the website in any way that could damage, disable, or impair its performance

We reserve the right to restrict or suspend access to this website at any time without notice.

We cannot guarantee that this website will be available at all times or free from errors or viruses. We recommend that you take appropriate precautions when using any website.

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14. Privacy and data protection

Your privacy matters to us. The way we collect, store, and use your personal data is set out in our Privacy Policy, available at merlinoutdoor.com/privacy-policy.

By placing an order, you acknowledge that we will process your personal data in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO) as a data controller.

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15. Third party links

Our website may contain links to third party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

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16. Changes to these terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date. The version of these terms in place at the time you place your order will apply to that order.

We encourage you to review these terms periodically.

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17. Governing law and disputes

These Terms and Conditions are governed by the laws of England and Wales and Northern Ireland, and any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Nothing in this section affects your rights as a consumer to bring a claim in the courts of the country in which you are resident.

If you have a complaint or dispute, please contact us first at info@merlinoutdoor.com. We will do our best to resolve the matter promptly and fairly. If we are unable to resolve your complaint, you may be able to refer it to an alternative dispute resolution (ADR) provider or the Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

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18. Contact us

If you have any questions about these Terms and Conditions, please contact us:

Email: info@merlinoutdoor.com Website: merlinoutdoor.com Trading address: 4a Sentry Lane, Mallusk, BT36 4XX, Northern Ireland

We aim to respond to all enquiries within 2 business days.

Merlin Outdoor is a sole trader business. These terms do not affect your statutory rights as a consumer under UK law.