Shipping Policy
Shipping Policy - Last updated: July 2026
Processing time
Orders are processed and dispatched within 1–3 business days of payment being confirmed. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves us.
We don't dispatch on weekends or UK public holidays — orders placed over the weekend will be picked up on the next working day.
UK delivery
Standard tracked delivery — £2.99 Delivered within 2–3 working days via Royal Mail Tracked 48. Includes full end-to-end tracking and photo proof of delivery.
Express tracked delivery — £5.99 Delivered next working day via Royal Mail Tracked 24. Order must be placed before 12pm for same-day dispatch.
All UK orders are fully tracked. You'll receive SMS and email notifications at each stage of delivery so you always know where your order is.
Ireland delivery
Standard tracked delivery — £5.99 Delivered within 3–5 working days. Includes full tracking to your door.
All Ireland orders are shipped fully tracked. You'll receive a tracking number by email once your order has been dispatched.
International delivery
We currently do not offer international shipping outside of the UK and Ireland
Order tracking
Once your order has been dispatched you'll receive a confirmation email containing your Royal Mail tracking number. You can track your parcel at any time at royalmail.com/track-your-item
If you haven't received your tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at info@merlinoutdoor.com
What if my order hasn't arrived?
If your order hasn't arrived within the expected timeframe, please get in touch and we'll look into it straight away.
UK orders not arrived within 10 working days of dispatch — contact us and we'll raise an investigation with Royal Mail on your behalf.
International orders not arrived within 20 working days of dispatch — contact us and we'll investigate immediately.
Royal Mail Tracked services include compensation of up to £75, so in the unlikely event of a lost parcel we'll work to get this resolved for you as quickly as possible.
Incorrect address
Please double-check your delivery address carefully before completing your order. We dispatch quickly and are often unable to amend an address once an order has been processed.
If you notice an error in your address immediately after ordering, email us at info@merlinoutdoor.com as quickly as possible and we'll do our best to correct it before dispatch. We cannot accept responsibility for orders delivered to an incorrectly entered address.
Packaging
Every Merlin Outdoor order is packaged to arrive in perfect condition. We use branded cardboard boxes with kraft paper tape, no unnecessary plastic. If you're unhappy with the condition of your packaging on arrival, please photograph it and let us know.